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LLC Setter – Refund & Cancellation Policy

Effective Date: 06/19/2025

This policy outlines the procedures for cancellations and refunds for services purchased through LLC Setter, including those made via Razorpay. Our goal is to provide a fair, transparent, and customer-centric experience.

1. Refund Eligibility

a. Timeframe

  • Full Refund (100%): Available if the refund request is made within 24 hours of payment and the order processing has not yet begun.

b. Service Incompleteness

  • Refunds may be issued if the service provided was not delivered as promised or was materially incomplete.

c. Non-Deliverable Services

  • If services are non-deliverable due to a force majeure event (see Section 6), a refund may be considered.

d. Partial Refunds

  • Requests made after 24 hours or after work has begun may be eligible for partial refunds, based on:
    • The stage of service completion
    • Administrative and processing costs

⚠️ Note: Once your U.S. company formation or government filing has started, full refunds are not guaranteed.

2. Refund Processing

a. Request Method

To initiate a refund, email us at [email protected] with:

  • Your order number
  • A clear reason for the request

b. Processing Time

  • Approved refunds will be processed within 3–5 business days.

c. Refund Method

  • Refunds will be issued via the original payment method used.

3. Refund Fees

  • Instant Refund Fee: A nominal charge may apply if instant refund options are available.
  • Standard Refunds: No additional fees will apply.

4. Dispute Resolution

  • Please contact us first before initiating any disputes via Razorpay or your bank.
  • If the issue remains unresolved, Razorpay’s dispute mediation procedures may be initiated.

5. Force Majeure

Force majeure events include, but are not limited to:

  • Natural disasters
  • Labor strikes
  • Civil unrest or war
  • Utility or internet outages
  • Government restrictions or pandemics

Refunds may be issued depending on the severity and impact of the event on service delivery.

6. Exceptions

No refunds will be issued in the following cases:

  • Once government filings have been initiated
  • If delays are caused by customer non-cooperation, such as:
    • Not submitting required documents
    • Providing inaccurate or incomplete information

7. Changes to This Policy

  • LLC Setter reserves the right to amend this policy at any time.
  • Any changes will be communicated via:
    • Email notifications
    • Updates on our website

8. Contact

📧 Email: [email protected]

🌐 Website: www.llcsetter.com

9. Governing Law

This policy shall be governed by and interpreted in accordance with the laws of India, with jurisdiction in Ahmedabad, Gujarat.

Shipping & Delivery Policy

1. Nature of Service

LLC Setter provides digital business services such as:

  • U.S. company formation
  • Legal documentation
  • Business compliance

📦 No physical products are shipped unless explicitly specified.

2. Delivery Timeline

  • Most services are processed and delivered within 7–20 business days.
  • Delivery time may vary due to:
    • Government processing delays
    • High-volume seasons or holidays
    • Customer documentation delays

3. Updates & Notifications

  • We will proactively notify customers of any major delays.
  • Our team strives to ensure timely and efficient delivery for all service commitments.